Losing access to your Coin Master account — whether from a new device, a reinstall, or a Facebook disconnection — is stressful, especially after investing significant time. The good news: recovery is almost always possible if you have the right information. Here's exactly what to do.

How Coin Master Accounts Work

Coin Master doesn't use a traditional username/password login. Your progress is saved to the server and tied to one of two identifiers:

  • Facebook account — the primary way players save and recover progress
  • Moon Active account / Guest ID — an alternative for players who don't use Facebook

If your account was connected to Facebook before you lost access, recovery is straightforward. If you played as a guest without linking, recovery is much harder.

Recovery Method 1: Log In via Facebook (Easiest)

This works if you previously connected Coin Master to Facebook.

  1. Install Coin Master on your device (new or reinstalled)
  2. On the opening screen, tap "Log In with Facebook"
  3. Enter your Facebook credentials
  4. Your previous progress, village level, coins, and cards will load automatically

If this works, your account is fully recovered. As a precaution, go to Settings in-game and confirm Facebook is still connected.

Recovery Method 2: Use Your Player ID

Every Coin Master account has a unique Player ID number visible in the game's settings menu. If you noted this down previously, you can provide it to Moon Active support to help verify and recover your account.

To find your Player ID (if you still have partial access): tap the gear icon → Settings → your Player ID is displayed at the bottom of the screen.

Recovery Method 3: Contact Moon Active Support

If Facebook login doesn't restore your account, or if you played as a guest, Moon Active support is your only remaining option.

  1. Open Coin Master → Settings → Help & Support, or visit their support portal from a browser
  2. Submit a ticket explaining that you've lost access to your account
  3. Provide as much information as possible:
    • Your Player ID (if known)
    • The Facebook account previously linked (email address)
    • Your village level at the time you lost access
    • Device type and OS you played on
    • Approximate date you last played
    • Any in-app purchases (transaction receipts help significantly)

Support response times vary. Be patient and reply promptly if they ask for additional verification.

Common Scenarios and Solutions

Switched to a New Phone

If your account was linked to Facebook: install Coin Master, tap Log In with Facebook, done. Progress transfers automatically regardless of device, OS, or carrier.

Reinstalled the App

Same as above — Facebook login restores everything. Reinstalling doesn't delete your server-side progress; it only removes the local app data.

Facebook Account Was Deactivated or Hacked

Recover your Facebook account first through Facebook's own account recovery process. Once your Facebook access is restored, your Coin Master account follows automatically.

Played as a Guest (No Facebook Link)

This is the hardest scenario. Guest accounts are tied to the specific device they were played on. Contact Moon Active support with your Player ID and device information — they may be able to restore it, but it's not guaranteed. This is why linking to Facebook or creating a Moon Active account is strongly recommended.

Started a New Account by Accident

If you accidentally created a new guest account on your device instead of logging in, don't panic. Don't make any progress on the new account. Immediately tap Log In with Facebook to load your real account. Your old account will replace the blank guest account.

How to Prevent This in the Future

  • Link to Facebook immediately — don't play as a guest for long
  • Note your Player ID — screenshot it and save it somewhere safe
  • Keep your Facebook account secure — use a strong password and enable two-factor authentication
  • Don't share account details with third-party sites claiming to offer free spins — these are phishing attempts

Frequently Asked Questions

How long does Moon Active support take to respond?

Response times vary, typically 24–72 hours for the first response. Complex cases involving verification may take longer. Providing complete information in your first message speeds up the process.

Can I transfer my account from iOS to Android (or vice versa)?

Yes — if your account is linked to Facebook, it works on any platform. Simply log in with Facebook on the new device.

I lost my account and want to know if I'll get my purchases back

If Moon Active verifies and restores your account, all previous purchases and progress should be intact. Transaction receipts from your Apple or Google account are useful evidence if there's any dispute.