Getting banned from Coin Master is a serious situation — you can lose all your progress, coins, cards, and in-app purchases. Understanding why bans happen, what to expect, and whether you can appeal is essential if it happens to you (or if you want to make sure it never does).
Types of Bans in Coin Master
Temporary Suspension
A temporary ban blocks access to your account for a fixed period — typically hours to days. After the suspension expires, you can log back in with full access restored. These are usually the result of a first or minor violation.
Permanent Ban
A permanent ban closes your account indefinitely. All progress, purchases, and data associated with the account are inaccessible. These are issued for serious or repeated violations of Moon Active's Terms of Service.
Why Does Coin Master Ban Players?
Using Cheats, Hacks, or Modified APKs
The most common reason for a permanent ban. Using any third-party tool, modified app version, or cheat software to generate spins, coins, or any other advantage violates Moon Active's ToS and triggers automated detection. This includes:
- Spin generators or "free spin hack" apps
- Modified (modded) APK versions of Coin Master
- Bots or automation scripts
- VPN-based exploits
Abusing Bugs or Exploits
Intentionally exploiting a game bug to gain coins, spins, or other resources unfairly can result in a ban, even if you didn't use an external tool. Moon Active monitors unusual account activity patterns.
Chargebacks on In-App Purchases
Disputing a legitimate in-app purchase with your bank or payment provider (a "chargeback") while keeping the in-game items is considered fraud. Moon Active responds to chargebacks with account bans. If you have a genuine payment dispute, contact Moon Active support first.
Buying Accounts or Selling Accounts
Purchasing, selling, or transferring accounts violates the Terms of Service. Accounts discovered to be sold or shared commercially risk permanent closure.
Inappropriate Behaviour
In rare cases, harassment of other players through in-game social features can trigger reports and bans, particularly for repeated or severe behaviour.
Signs You've Been Banned
- You receive an in-app or email message stating your account has been suspended or banned
- You're suddenly logged out and can't log back in
- You see an error message stating your account is under review or has been closed
How to Appeal a Ban
If you believe your ban was issued in error, or if you want to appeal a temporary suspension:
- Contact Moon Active support through the in-game Help & Support section, or through their support portal in a browser
- Clearly explain the situation and state that you believe the ban was a mistake
- Provide your Player ID, the email associated with your Facebook account, and any relevant evidence
- Be professional and polite — abusive support tickets are less likely to succeed
Be honest. If the ban was triggered by cheat software, admitting it and explaining why it won't happen again sometimes leads to account restoration, particularly for first offences.
What to Expect from an Appeal
Moon Active reviews appeals on a case-by-case basis. Outcomes vary:
- Bans issued in error (false positives) are usually lifted after verification
- First-offence cheat bans occasionally result in a warning or temporary suspension rather than a permanent ban
- Repeat offences or serious violations typically result in a final decision that isn't reversed
Response times can be several days. Be patient and provide complete information upfront to avoid back-and-forth delays.
How to Avoid Getting Banned
- Never use third-party spin generators or hack tools — they don't work and will get you banned
- Never use modified APKs — only install Coin Master from the official App Store or Google Play
- Don't do chargebacks without contacting support first
- Don't buy or sell accounts
- Report bugs rather than exploiting them
All free spins and coins you'll ever need are available through legitimate means — see our Free Spins guide. The risk of a ban from using cheats is never worth it.
Frequently Asked Questions
Can I get banned for claiming too many free links?
No. Claiming official reward links posted by Moon Active on their social media is completely legitimate. There is no limit on how many official links you claim.
My account was hacked — will I get banned?
If someone else used cheat tools on your account, you may face a ban even though you didn't do it. Contact support immediately, explain the situation, and provide any evidence that your account was compromised. Moon Active can review access logs.
Can I create a new account after a permanent ban?
Technically yes, but Moon Active may detect and ban new accounts linked to the same device or payment method. Check the Terms of Service for current policy on this.